Please allow 5-14 working days for delivery. Our sales team will confirm delivery date once scheduled by our logistics department.

All our equipment is delivered and full installed by our in-house, highly trained and insured installation team. All of the items will be checked once they have been installed to ensure that they are ready to use.

The prices cover ground floor (including garden / out-buildings) installation only,  we expect to encounter single doors, and other restrictions within this price. However, if you are concerned that an item may not fit into your intended space, if there are any unusual restrictions or hazards that may affect our ability to install the items for you (INCLUDING STAIRS), please get in touch prior to placing your order as this may incur an additional surcharge.

Prior to any installations, you may be required to fill in a site survey document containing all the information relating to the delivery. Photos may also be required of the route the installation team will need to take to install the equipment.

Due to the size of some delivery vehicles, Motive8 Ltd or any couriers delivering on behalf of us must be informed of any restrictions regarding access for the delivering vehicles and access to the property. This includes but is not limited to: steps (including those that require climbing to gain access to the property entrance), any overhanging / low trees / shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Motive8 Ltd will not accept any claims for compensation arising from non / failed / refused delivery of any item where the couriers or we were not made aware of any points regarding access restrictions. If the item is refused / cancelled due to these restrictions, the customer is liable for all courier/install charges.

If you are unsure how your items will arrive or have any other queries regarding delivery, please contact the sales team and we’ll be happy to help