Whilst every effort is made to ensure that the information displayed on this website is accurate, Motive8 Ltd cannot be held liable for any omissions, errors, or price changes. Due to continuous product development, specifications & cosmetic appearance may vary, please check with the sales office prior to placing an order if you are unsure. We reserve the right to substitute a product for one of similar or better quality where the original item is no longer available. Placing an order constitutes acceptance of these terms and conditions.

Please consult your doctor before using any item purchased on this site.

All products are sold subject to availability.

Most used items will be delivered fully assembled, these items may be large, heavy, and difficult to move without specialist equipment. Installation services are available, please see delivery information below for more detail.

The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013

Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have a right to cancel your order for any item purchased from our website for a full refund. This does not apply to items made to your specification, perishable goods or goods purchased in store.

If you cancel your order in writing after it has been shipped (regardless or if you have received the delivery or refused it for any reason) then you are responsible for all return shipping charges to Motive8 Ltd. If you refuse to accept delivery of your order because it has arrived damaged, you will not be charged for its return. If you cancel your order in writing (letter or email) within 14 working days of delivery of your item(s), it is your responsibility to return the item(s) to Motive8 Ltd at your expense. You must ensure that the goods are securely packed and insured against loss or damage and the goods arrive in an as new, saleable condition by a courier that requires a signature as proof of delivery.

Collection of Faulty Products

In the event of an item being received that either develops a fault or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or we will dispatch an engineer to repair the item at our discretion. Faulty items for collection must be packed in secure, appropriate packaging and be made available for collection by our couriers within 24hrs of you notifying us that they are faulty. If when the courier arrives to collect the item(s) they are found not to be available / ready to collect, a charge, which will be payable by you, will be made for the courier to rearrange collection. Once the items are received back at  Motive8 Ltd, we will inspect the item(s), and if necessary arrange to send out a replacement product.

Please note: if the product is found on inspection not to be faulty on its return to us, we may send this item back to you, and all delivery charges will be payable by you. If proof of purchase cannot be shown, then we reserve the right to charge for any / all repairs.

Deliveries and Installations

Standard delivery will be a kerbside courier drop only (unless otherwise stated), the courier will not be able to enter your property and you will be responsible for moving, relocating and installing the goods.

Most new items are delivered flat packed and will require some assembly (where applicable). Most used / refurbished items will be delivered fully assembled, these items can be large, heavy, and difficult to move without some disassembly or specialist moving equipment. Please consider how you will handle your delivery once it arrives as the courier will be not be able to assist you with getting any items into your property.

Motive8 Ltd. also offer a full delivery & installation service, with this service, our highly trained and fully insured engineers will install your order into a designated space. All the items will be checked once they have been installed to ensure that they are ready to use. Installation is not included in our standard delivery pricing but is available for an extra charge. All installation quotes are bespoke so please contact the Sales Team for a price. Installation pricing in based on your location, the access details for the building (single doors, steps etc.) and the items that you have ordered.

Prior to any installations, you may be required to fill in a site survey document containing all the information relating to the delivery. Photos may also be required of the route the installation team will need to take to install the equipment.

Due to the size of some delivery vehicles, Motive8 Ltd or any couriers delivering on behalf of us must be informed of any restrictions regarding access for the delivering vehicles and access to the property. This includes but is not limited to: steps (including those that require climbing to gain access to the property entrance), any overhanging / low trees / shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Motive8 Ltd will not accept any claims for compensation arising from non / failed / refused delivery of any item where the couriers or we were not made aware of any points regarding access restrictions. If the item is refused / cancelled due to these restrictions, the customer is liable for all courier charges.

If you are unsure how your items will arrive, would like to get a quote for the installation service or have any other queries regarding delivery, please contact the sales team and we’ll be happy to help.

Warranty Information

All products (both new and refurbished) are covered by a warranty, more details of which can be found in the description on each product listing. Some warranties are original manufacturer warranties while others may be offered by Motive8 Ltd, this will be detailed on each product. No warranty covers failure of a product if caused by unreasonable or abusive use, if the customer alters the product in any way or if the customer fails to provide reasonable and necessary care. Warranties vary from product to product, please take care to read the warranty information on each line. If you require clarification of the terms for any product, we will be happy to supply these for you if not already detailed on the website. Standard warranties cover the UK mainland only. If you live outside the UK mainland, it is advisable that you check whether the product you are wishing to purchase will have warranty outside of the UK mainland.

Your statutory rights remain unaffected by the consumer guarantee.

Complaints

If you wish to submit a complaint about any of our services, you can write to:

Motive8 Ltd
Gibraltar House
Rodd Estate
Govett Avenue
Shepperton
TW17 8AB

Please note: All complaints will be responded to within 10 working days.